Republic Bank Online Upgrade Launch

A lot of persons are having problems with the upgraded republic bank online website and app. Last I checked there were 2500 comments on their facebook post and if you search republic bank or @republicbanktt on twitter you will see more complaints over there. I worked in IT and I feel for the workers. I also feel for the customers because I am also affected. At this point I am thinking what can we learn from this? These are the questions I have.


  • Could they have done a parallel and phased rollout?
  • Could they provide a toll free support number?
  • Why not implement a ticketing system to deal with support requests?
  • Could they be more timely with social media updates?
  • Why were special characters removed from the password field?
  • Is secret answer something new?
  • Is a mobile app necessary if it is just a mobile website in a container?
  • Could this have been done in the middle of the month when bills are paid already and there is I assume less activity?
  • Why not allow something like Google Authenticator app instead of SMS where charges apply?


What about expectations. A huge and profitable bank should be in a better position wrt to a systems upgrade. How does this affect confidence level among customers? Is the system going to periodically glitch in the future? Is this properly tested and secure? All is not problems though because I am seeing 5 star ratings in the app store for SOME customers who had no problems logging in and who are liking the new look and feel. I am telling myself that the problems that I am having will be resolved shortly, this is a test of my patience and that it is not the end of the world.

Comments

Post a Comment

Popular posts from this blog

How does the sun set?

Image
This is a chapter from my fourth book called When hunger yearns This is the final chapter of this book. I imagine myself standing on the pigeon point jetty in Tobago. I imagine myself with camera in hand waiting for the perfect sunset. The day was long and this was a fitting end to a day of adventure. All good things must come to an end. Endings make way for new beginnings. The sun sets on our part of the world but rises in another part of the world. It is the cyclical nature of life. The waves gently come to shore and the tourists take their last dip in the sea. Life is full of ups and downs and everything comes in waves. A year ago I had no idea I would write this book but here I am today writing the final chapter. Soon I start my next book called Freedom. The sunset frees us from the heat of the day and brings the cool of the night. It quiets the mind and prepares us for the resting of our soul. A year ago on this day we were celebrating Eid. This year we celebrated Eid last week. N
Read more

What is the story behind the broken kite?

Image
This is a chapter from my fourth book called When hunger yearns The broken kite by Hassan Voyeau I had this idea. I would open the pen-up app and close my eyes and just draw random lines and then fill the random shapes formed with color. But what does my new art piece represent? I used Google lens and found that the closest match pointed to a gallery with a mixture of kites and vector art. Then it occured to me that it looks just like a broken kite. A kite that had gotten stuck in a tree and was pulled down but got broken and damaged in the process. It also kinda looks like a fish that got damaged too. Maybe it is a fish kite. I was reading about the history of the kite. The exact origin is unknown but it is believed that they were flown in China more than 1000 years ago. One suggestion is that a Chinese farmer tied a string to his hat to prevent it from flying off and that is how the first kite was born. In Japan they celebrate Children's Day with fish shaped kites called koinobor
Read more

Surfing

This is a chapter from my fifth book called Freedom My bags are packed, my people. I am going on an outing to a quiet surfing village in another part of the world. I have packed some shorts, armhole jerseys, a pair of flip flops and my gopro camera. It has been a while since I have gone to the beach. I live on an island and I cannot swim and I do not go to the beach. They really say that people do not appreciate what they have. Where I am heading I have to take a plane or two. I am going to Nosara in Costa Rica. Nosara is a village and district on Costa Rica's Nicoya Peninsula. It is known for the beaches, nature, and wildlife and of course surfing. The closest airport to Nosara is Tamarindo (TNO) Airport which is about 42 kilometers away. According to legend, Nosara is named after a Chorotega princess who died fighting for love on her beach. Sayonara, I am going to Nosara! Like how I rhymed that? And through the power of the internet I have landed on a beach in Nosara. I could jus
Read more

What is a beautiful word?

This is a chapter from my fourth book called When hunger yearns I woke up early and took a bath. I changed into comfortable clothing and I said my prayers and I laid down waiting for the rain they said we would get after midnight. While I was bathing a question entered my head. What is the most beautiful word? Beauty is subjective and there is beauty in all words. There are fancy sounding words and words from foreign languages and hardly heard of words and words that are hard to pronounce. There are simple words and words with little fanfare and words of frustration and words that make us giggle. There are all kinds of words that are beautiful in their own way. Napoleon Hill has told us that, "The most beautiful words in the world may well be that sweet, old-fashioned two-letter word, we." A simple word that signifies unity and connection. For me a beautiful word is a word that can express "peace of mind". I discovered the Swedish word lugn and I fell in love with i
Read more

What is love?

This is a chapter from my fourth book called When hunger yearns It is 4am in the morning and I was thinking about what to write about. "What is love?" popped in my head and I ignored it initially and then I began seeing posts about love while scrolling through facebook. Then it occured to me that I could probably collect a page or two full of these and share them in my book as an answer to the question. This is proof that love surrounds us. We just have to pay attention. Love is the answer. ❤️ Love is not what you say. Love is what you do. True love never dies. It only gets stronger with time. No one is useless in this world who lightens the burdens of another. (Charles Dickens) Sometimes miracles are just kind people with good hearts. Rules for happiness: something to do, someone to love, something to hope for. (Immanuel Kant) Love does not need to be perfect. It just needs to be true. Kind words dont cost much. Yet they accomplish much. (Blaise Pascal) The only way to do gr
Read more