Skip to main content

Republic Bank Online Upgrade Launch

Image
By

A lot of persons are having problems with the upgraded republic bank online website and app. Last I checked there were 2500 comments on their facebook post and if you search republic bank or @republicbanktt on twitter you will see more complaints over there. I worked in IT and I feel for the workers. I also feel for the customers because I am also affected. At this point I am thinking what can we learn from this? These are the questions I have.


  • Could they have done a parallel and phased rollout?
  • Could they provide a toll free support number?
  • Why not implement a ticketing system to deal with support requests?
  • Could they be more timely with social media updates?
  • Why were special characters removed from the password field?
  • Is secret answer something new?
  • Is a mobile app necessary if it is just a mobile website in a container?
  • Could this have been done in the middle of the month when bills are paid already and there is I assume less activity?
  • Why not allow something like Google Authenticator app instead of SMS where charges apply?


What about expectations. A huge and profitable bank should be in a better position wrt to a systems upgrade. How does this affect confidence level among customers? Is the system going to periodically glitch in the future? Is this properly tested and secure? All is not problems though because I am seeing 5 star ratings in the app store for SOME customers who had no problems logging in and who are liking the new look and feel. I am telling myself that the problems that I am having will be resolved shortly, this is a test of my patience and that it is not the end of the world.

Labels:

Comments

Post a Comment

Popular posts from this blog

Faith

By
This is a chapter from my latest book called (G)rains (o)f san(d)s. Learn more about the book here . Thank you God for faith. We say we want to meet God but we already do in some ways. We meet God in his creation. We meet God every time we meet someone. We meet God every time we meet the animals. We meet God every time we meet nature. God is all around. Faith is when we can see this. This is God's world. We are God's work. We are testimony of his greatness. Everyday that goes by I think about God. Everyday I thank God for his mercy. I take my problems to God. I pray to God. God is at the center of my life. Nothing happens without the will of God and therefore I would be wise to submit to the will of God. God is in the everyday moments. God loves when we love. What is the simplest definition of faith? I think it is found in the phrase, let go and let God. I asked my friend the same question. My friend says that at its simplest, faith is trust in what you cannot see or prove. But...
Post a Comment
Read more

Softness

By
This is a chapter from my latest book called (G)rains (o)f san(d)s. Learn more about the book here . Thank you God for softness. The gentleness of prayer. The calmness of the heart. The patience of the mind. The soft sounds of nature. The cool breezes of shade. The slow movement of sand in the hand. The kindness of strangers. The soothing voices of Quran. The warm embrace of the azan. I move through life with softness in my heart. I move through life with joy. I move through life wishing good for others. There is a peace that comes with being soft. The angels surround those who are soft. Soft like the winds of heaven. Soft like the clouds in the sky. Easy like Friday morning. May I never lose this softness that allows me to see beauty and goodness in everything and everyone. The world tries to harden me but I refuse. I walk upon the earth softly. I love without fear. My every breath is a prayer of gratitude. Let my heart remain like grains of sand in the hands of God that are softly he...
Post a Comment
Read more

Light

By
This is a chapter from my latest book called (G)rains (o)f san(d)s. Learn more about the book here . Thank you God for light. The Quran is the light of mankind. The Quran is the light of this life. The Quran is the delight of the heart. God is the source of this light. The Quran is a miracle. God shine your light on my path and bring ease with it. Though I may struggle on your path, let me keep returning to where your light shines. What do I notice by looking at the word light? G stands in the middle of light. G for God. One side we have li for life and on the other side we have ht which is short for hayat or life in Arabic. I am almost through reading the English Quran for a second time. Today I passed surah 61 verse 6 which states that Jesus had announced the coming of the prophet (peace be upon him). That verse stood out to me out of all the verses I have read so far. Muhammad (pbuh) was the one tasked with bringing the light of the Quran for mankind. I just noticed that the end of ...
Post a Comment
Read more