Skip to main content

Republic Bank Online Upgrade Launch

Image
By

A lot of persons are having problems with the upgraded republic bank online website and app. Last I checked there were 2500 comments on their facebook post and if you search republic bank or @republicbanktt on twitter you will see more complaints over there. I worked in IT and I feel for the workers. I also feel for the customers because I am also affected. At this point I am thinking what can we learn from this? These are the questions I have.


  • Could they have done a parallel and phased rollout?
  • Could they provide a toll free support number?
  • Why not implement a ticketing system to deal with support requests?
  • Could they be more timely with social media updates?
  • Why were special characters removed from the password field?
  • Is secret answer something new?
  • Is a mobile app necessary if it is just a mobile website in a container?
  • Could this have been done in the middle of the month when bills are paid already and there is I assume less activity?
  • Why not allow something like Google Authenticator app instead of SMS where charges apply?


What about expectations. A huge and profitable bank should be in a better position wrt to a systems upgrade. How does this affect confidence level among customers? Is the system going to periodically glitch in the future? Is this properly tested and secure? All is not problems though because I am seeing 5 star ratings in the app store for SOME customers who had no problems logging in and who are liking the new look and feel. I am telling myself that the problems that I am having will be resolved shortly, this is a test of my patience and that it is not the end of the world.

Labels:

Comments

Post a Comment

Popular posts from this blog

How do we fix this world?

By
It is 4:39 pm and I have decided to write. It is a peaceful and quiet day. I am thinking about God, and how this life is a test. There is so much happening in this world that could make us sad. But we do not have to remain in that sadness when we put our trust in God. God wants good for us. God wants us to experience peace, and even happiness, despite what surrounds us. How do we fix this world? My friend Chatty suggests that maybe a better question is: What kind of person do I choose to be in this world? Because when enough people answer that question well, that is how real change begins. I want to be the kind of person that God is pleased with. Someone guided by God, not by ego. Someone who chooses patience over anger, humility over pride, and sincerity over appearances. I am doing reasonably well, but I am not perfect. And maybe perfection is not the goal. Growth is. Awareness is. Returning to what is right, again and again, is. I want to grow, and I will keep adjusting myself when ...
Post a Comment
Read more

Hobby project - Store and view exchange rates

By
The next step in my project was to test out being able store and display the rates in a database. I decided to use nodejs and supabase for this. Everything worked beautifully. Only hickup was the following error due to my package.json not being correct. SyntaxError: Cannot use import statement outside a module Added this to package.json   "type": "module" This works beautifully. Right now I am just testing fragments of what could be part of a bigger system to see what is possible and what works and how easy to code on a mobile. There is no fully functioning integrated end to end system just yet. This is also what I tested. A serverless append-only database using GitHub + Actions + Pages. That’s basically a lightweight backend system. This was the ChatGPT prompt I used. Guide me through each step. This is what I want. A manually run github actions that adds to docs/data.json with the current date and time. docs/index.html displays all the entries in data.json. Make s...
Post a Comment
Read more

Mundane

By
It is 123am and I have decided to write. I have this new idea for a book called Mundane. It would be me writing about the ordinary. We chase the extraordinary but there is beauty in the ordinary. There is beauty in the simple. There is beauty in the everyday. What about God? We often think about God in grand terms. But what if God is simple too? What if God is mundane? What if we look for God in the everyday moments? I sit in this dark room with the air conditioning on. The fan is also on. The curtain is down but I imagine the moonlight shining on the grass outside. The cats are probably sleeping. I wonder if anyone else in the neighbourhood is awake at this hour? Is there another writer around who is also writing about the mundane? The fan breeze helps the air conditioning cool me down. These nights are warm otherwise. A mosquito flies across my screen. Hello friend or foe. I cannot quite decide which one. If I had a swatter you would be gone. I check my notifications and there is an ...
Post a Comment
Read more